Receiving Emails

To centralize your support emails in Plain, you’ll need to forward messages from your support address (like help@yourcompany.com) to your Plain workspace’s inbound address. Once set up, every customer email will appear in Plain as a thread – complete with structured workflows, assignments, and SLAs.

What You’ll Need

• Your support email address (e.g. support@yourcompany.com)

• Your Plain inbound email address (e.g. yourteam@inbound.postmark.app)

• Admin access to your company’s email provider or domain registrar

  You can find your inbound email address in Settings → Email in your Plain workspace.

Setting up forwarding from Gmail to Plain:

1. Go to Gmail Routing Configuration

Open this link in your Admin Console.

2. Add a New Rule

Click “CONFIGURE” or “ADD ANOTHER RULE” under Default routing.

3. Set the Recipient

• Choose Single recipient

• Enter your support email (e.g. support@yourcompany.com)

4. Change the Envelope Recipient

• Check the box labeled Change envelope recipient.

5. Replace the Recipient

Choose Replace recipient, and paste your Plain inbound email address (ending in @inbound.postmark.app).

6. Set Who the Rule Applies to

Scroll further down, and select:
“Perform this action on non-recognised and recognised addresses.”

7. Click Save

…And that’s it! 💅

If you don't use Google

No problem – forwarding can be set up through:

• Your domain registrar (e.g. DNSimple, Namecheap)

• Your email provider (e.g. Microsoft 365)

If you need help configuring this, get in touch – we’re happy to assist.

TLDR – Clean Routing, Centralized Support

Forwarding your support emails to Plain means:

• No more shared inbox chaos

• Full visibility over every customer message

• One tool to rule all your support channels