Channels Overview
Plain helps B2B support teams manage customer conversations across every key channel — Slack, Email, Discord, Live Chat, contact forms, or portal — from a single, structured workspace.
Full context and control: Centralize all conversations across channels into one place with clear ownership, statuses, and metadata to ensure nothing gets lost.
Integrated workflows: Connect Plain to your existing tools like Linear, Salesforce, or incident.io and automate repetitive tasks with AI to move faster.
Measurable performance: Track SLAs, apply tags and tiers, and generate detailed reports to understand and improve team performance.
Here is a breakdown of each channel:
Slack
Slack is where many conversations start with your most important customers. With Plain, those messages no longer live in untracked threads or scattered DMs. Instead, you get a structured, collaborative support workflow with full visibility and reporting.
It turns an informal support channel into a first-class one.
Email is foundational for support. Plain makes it seamless to handle email requests with the same workflows, structure, and clarity as any modern channel.
Stay on brand with your own domain and reply addresses and take control of your support email so it doesn't feel like an ownerless black hole.
Discord
For developer-first and community-driven teams, Discord is the modern support forum. Plain brings structure, ownership, and visibility to that chaos. Whether it's a private server or public community, nothing slips through.
Live Chat
Plain’s live chat widget lets you support customers directly in your app or website – with no extra tools or complexity. Customize the chat experience to match your brand and offer real-time help where customers need it most
Microsoft Teams
Our Microsoft Teams integration lets you sync messages from selected Teams channels to Plain and respond directly to customers from the platform.
Headless Support Portal
For full control over the support experience, Plain offers a GraphQL API to power custom-built, in-app support portals.
Create a completely white-labeled, branded, and secure experience and route requests using structured metadata.