Troubleshooting: AI Agent Not Receiving Data

Introduction

If you're experiencing issues with your AI agent not receiving data, follow these troubleshooting steps to resolve the problem.

Steps to Resolve the Issue

1. Verify AI Agent Configuration: Ensure that your AI agent is correctly configured within your system settings. Double-check any recent changes to the configuration that might have impacted its performance.

2. Enable Logging: Check if logging is enabled for your AI processes. This can provide more insight into potential issues by reviewing the logs for any error messages or warnings.

3. Check for Updates: Make sure your AI tools and any dependencies are up to date. Sometimes, an update can resolve connectivity and data issues.

4. Review AI Features: If you are using Plain AI, ensure all features are correctly set up, including settings for auto-labelling and thread summarization, as these features rely on accurate AI data processing. For more information, visit the Plain AI Overview.

5. Integration Status: Review the integration status within the Plain platform to ensure all connections are active and properly configured.

6. Restart the AI Agent: Try turning the AI agent off and on again. This can sometimes help reset the system.

7. Check Internet Connection: Ensure your internet connection is stable and functioning properly.

Additional Help

If these steps don't resolve the issue, reviewing any system logs or error messages within your AI platform may provide additional clues. Feel free to reach out to support for further assistance.