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Troubleshooting Fathom Not Launching with Zoom

Introduction

If Fathom doesn't launch when you start your Zoom meeting, follow these steps to troubleshoot and resolve the issue.

Steps to Resolve the Issue

  1. Check Fathom Status: Ensure that Fathom services are operational by visiting the Fathom Status Page.

  2. Restart Zoom: Close Zoom completely and restart it to see if Fathom launches correctly.

  3. Update Software: Make sure both Zoom and Fathom are updated to their latest versions.

  4. Check Permissions: Verify that Fathom has the necessary permissions to run with Zoom on your device.

  5. Reinstall Fathom: If the issue persists, try reinstalling the Fathom application.

Contact Support

If you continue to experience issues, please contact Fathom support for further assistance.

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