Troubleshooting SSO Login Timeout in Harvey Word Add-in
Overview
If you're experiencing a login timeout error when using the "Sign in with SSO" feature in the Harvey Word add-in, follow these steps to troubleshoot the issue.
Steps to Resolve SSO Login Timeout
Verify SSO Configuration: Ensure that your Single Sign-On (SSO) configuration is correct. Check for any recent changes that might affect the setup.
Update the Add-in: Make sure the Harvey Word add-in is updated to the latest version. This can resolve compatibility issues.
Check Network Settings: Review your network settings to ensure that trusted domains and firewall ports are not blocking the authentication process.
Clear Cache and Cookies: Clear any cache and cookies related to the add-in or Office applications. This can help resolve temporary issues.
Additional Tips
If the problem persists, consider sharing any logs or error details with your IT team. This information can help pinpoint the issue further.
For more specific steps or assistance with checking configurations, feel free to reach out to support.
Heads-up: Only available for Enterprise.